Bridges Mental Health Ombuds Service

What is DRC Ombuds? The DRC Ombuds Service is an independent agency created by state law for consumers who use publicly funded mental health services.  Consumers, or others, with complaints about the quality of their mental health services can contact the Ombuds Service for help resolving their complaint.

What is the purpose? The Ombuds purpose is to assist consumers in resolving complaints quickly and to help providers and consumers work together to ensure dignified, quality service.

Who is eligible? Clallam, Jefferson and Kitsap County residents who are eligible, or receiving, publicly funded mental health services may use the DRC Ombuds Service. Family members, or others, may also call Ombuds with complaints.

What is the cost? There is no cost to use this service.

What can the DRC Ombuds do for me?

• Listen to your problem.
• Analyze what is involved and help you determine an appropriate solution.
• Investigate facts, records, laws, policies and procedures.
• Provide assistance in resolving the problem on an informal level, if possible.
• Assist you in filing a complaint and in following the grievance process.
• Provide information on resources and consumer rights.
• Recommend changes to correct a problem or prevent future occurrences.

What CAN'T the DRC Ombuds Service do?

• Provide mental health counseling or case management services
• Obtain information on your behalf without your written consent.
• Ensure any specific outcome.
• Give legal advice or represent you as an attorney would.
• Enforce a recommendation.

Consumer Rights:  You have the right to:

• Be treated with respect, and dignity.
• Help develop a plan of care and services which meets your needs.
• Refuse any proposed treatment.
• Receive care which does not discriminate against you regardless of your race, color, national origin, creed, religion, sex, sexual orientation, age, income, disabled veteran status, Vietnam era status or disability.
• Be free of any sexual exploitation or harassment.
• Receive an explanation of all medications prescribed, including expected effect and possible side effects.
• Review your care record.
• Confidentiality
• Review the provider's grievance policy.
• Lodge a complaint or grievance with the Ombuds, RSN, or provider if you believe your rights have been violated.

Please contact the Ombuds office at 360.692.1582 or 888-377-8174 for more information about this service.

Return to Bridges Mental Health Ombuds